A.7. Success On The Job - How To Deal With Useless Criticism

HOW TO DEAL WITH USELESS CRITICISM

Some criticism you get is in poor taste. We must know how to deal with criticism such as: "You look terrible today" or, "You left this in my way, you idiot." Make sure this kind of criticism useless, follow these steps.

1. Agree With The Facts

Agree with the facts the other person presents. For example, in response to "You look terrible today," say, "I haven't been feeling too well lately"; in response to "You left this in my way you idiot," say, "Yes, I did leave it in your way." Answer only what was actually said, not what was implied.

2. How To Answer

Stay calm and collected during the whole conservation. Don't lose your temper. The only way a person will make you feel degraded is if you degrade yourself. You don't want to waste your time which this type of person, so don't defend yourself or attack him.

3. If You Made A Mistake

If you made a mistake, accept that fact. Don't accept the quilt for the mistake. If you were in error, then apologize. If you apologize, don't make a big thing out of it. Don't tell them how dreadfully sorry you are, etc. Just give them a plain "I'm sorry."